Last updated: September 26, 2026
When you get your money back, stated plainly.
You are buying a written reading — information, prepared for you and shown on your screen. This page says plainly when you get your money back and when you do not. No small print, no conditions you would only discover after paying.
If it did not unlock, or something broke on our side — full refund.
If we charged you twice for the same reading — full refund.
Once the reading has unlocked, it has been delivered — so there is no refund. This is true whether or not you downloaded the PDF.
What you are buying is the reading itself — the words on your screen. It is delivered the moment it unlocks. The PDF is a copy of what you have already received, not a second product, so downloading it — or not — changes nothing about what you received.
We could promise "refund if you did not download the PDF", but that would invite someone to read everything on screen and then ask for their money back — which honest customers would end up paying for. So we draw the line where delivery actually happens: the moment the reading unlocks.
The free part of every reading exists precisely so you can judge our work before paying anything. Please read it first.
In each of those cases the reading was produced and delivered exactly as described. We are not going to charge you for work you never received, and we are not going to refund work you did.
Nothing on this page overrides rights you have by law. If you are in the EU or UK, you normally have 14 days to withdraw from a distance purchase. For digital content delivered immediately, that right ends when delivery begins — provided you were told so and agreed to it at checkout. We do tell you, and we do ask you to confirm. And if you have not unlocked the reading yet, you can still cancel at any point and we refund in full.
Nothing on this page affects any rights you have under the law where you live.
If your reading did not unlock after payment, or you need a refund, email support@aurumtao.com first. We deal with it ourselves and it is nearly always quicker this way. Please include:
We reply within 1–2 business days, and always within 3 business days. Approved refunds go back to the original payment method; your bank or card issuer may then take a further 5–10 business days to show it. If we cannot resolve it, you can also raise it with our payment provider, Creem, who process the payment and issue refunds.
If something went wrong, please email us before opening a chargeback with your bank. A chargeback costs us a fee and takes weeks; a refund from us is usually settled the same week. We are not going to argue with you over a small amount.